Frequently Asked Questions
Everything you need to know about your Vitaly order.
What materials are used in Vitaly jewelry?
Most of our pieces are crafted from high-quality 316L stainless steel, known for its durability and resistance to tarnishing. We also offer collections featuring recycled metals and premium plating.
How long does shipping take?
Standard domestic orders typically arrive within 3-7 business days. International shipping varies by location but generally takes 7-14 business days. Tracking information is emailed as soon as your order ships.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that for hygiene reasons, earrings are final sale unless defective.
How do I find my ring size?
We provide a comprehensive size guide on every product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Does Vitaly jewelry tarnish or turn skin green?
No. Our use of 316L stainless steel ensures that our pieces will not oxidize, tarnish, or cause skin discoloration, even with daily wear.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer flexible 'Buy Now, Pay Later' options through Klarna and Afterpay.